Posts by: Mark Deo

At Cbeyond, small business is our only business, and we recognize that earning the admiration of our customers takes more than simply delivering a product or service - it requires delivering a superior experience. That's why we focus on ways we can help you, so we'll be your one stop shop for all your small business's IT services and communications needs.

Learn more at www.cbeyond.net.

Believe to Achieve: Three Tips for Mixing your Company’s Beliefs with its Business Goals

By Mark Deo on November 15th, 2011

In any economic climate, one of the few things business owners can control is their beliefs. Regardless of the scenario, today’s most successful professionals do not sacrifice their own values when making key decisions. Beliefs are based on thought, and for business owners to succeed, they must think and make judgments to answer several key questions about the current and future state of their companies.

Author, radio host and small business expert Mark Deo shares the most practical ways business owners can ensure their beliefs are accounted for in the decision-making process, and shares the three questions every business owner should ask in any situation.


Cbeyond SMB Tips: Prepare Yourself for Success in a Down Economy

By Mark Deo on November 8th, 2011

Business legend has it that more millionaires emerge in times of economic downturn than in times of prosperity. While the unstable economy of recent years creates greater risks for the adventurous entrepreneur, knowing how to develop an intelligent business plan can inspire both yourself and your colleagues to bring an idea to fruition. In most cases, the first steps to success do not involve a single dollar, but rather a shift in mindset and behavior.

Author, radio host and small business expert Mark Deo shares three tips every entrepreneur can use to increase their chance at succeeding in a down economy.


Cbeyond SMB Tips: Expand your Online Presence through Local Activities

By Mark Deo on November 1st, 2011

In former Internet lives, building your company’s online presence through search engine optimization (SEO) required extensive layout, phrase and tag development and link directories. Today, local profiling and content have triggered geo-targeting and changed the nature of SEO. Building an online presence for your company has never been easier. With enhanced SEO technology, along with numerous review sites and internal outlets to provide fresh contents, companies have several avenues for customer interaction at the tips of their fingers.

Author, radio host and small business expert Mark Deo reveals strategies to help businesses develop their online presence through grassroots activities, and how starting small can help promote your efforts to the world.


Cbeyond SMB Tips: New Ways to Motivate your Employees

By Mark Deo on October 25th, 2011

According to a recent survey, nearly 62 percent of employees do not consider themselves “fully engaged” with their work. This “I’d rather be anywhere else” mentality can prove dangerous to the entire team’s productivity, as unmotivated employees can take longer to complete projects and do so at an inferior quality. So how can business leaders spark renewed morale in times of apathy? Surprisingly, the answer may be giving them greater responsibility.

Author, radio host and small business expert Mark Deo shares tips executives can use to improve employee engagement, and explains why holding employees to higher standards can generate greater interest.


Cbeyond SMB Tips: Is Your Business E-Commerce Ready?

By Mark Deo on October 18th, 2011

With the ease of making purchases at the click of a button, online shopping is more popular than ever among today’s consumers. A recent study found that 78 percent of Americans research purchases online, and 66 percent use the internet as their most common source for buying and selling. The growth of e-commerce creates great opportunity for businesses to reach their target audiences and drive activity beyond what is possible in a physical store. To meet this demand, those same businesses must ensure their website is properly equipped to process and deliver online orders.

Author, radio host and small business expert Mark Deo reveals the three essential items every business needs to conduct successful e-commerce, and shares additional tools and tips to help simplify online shopping for your customers.


Cbeyond SMB Tips: Is the Cloud Right for your Business?

By Mark Deo on October 11th, 2011

Cloud computing has emerged as one of the “next big things” behind business growth. According to a recent Gartner survey, worldwide cloud adoption is expanding at a pace of roughly 17 percent per year. But is the cloud the best fit for your business to store data and run applications? And what benefits and risks exist from implementing cloud services?

Author, radio host and small business expert Mark Deo explains the basics every business should know regarding the cloud, and shares the potential pros and cons to consider when evaluating if and how cloud computing fits into future plans.


Cbeyond SMB Tips: Four Strategies to Innovate your Business Offerings

By Mark Deo on October 4th, 2011

Innovation is one of the most common buzzwords in marketing today. How many times have you heard that a company now offers “the most innovative product on the market,” or a competitor is a “leader in innovation”? As the term becomes more prominent, what does it truly mean to innovate your business? And how can you build upon your current offerings to capture the attention of new audiences?

Author, radio host and small business expert Mark Deo reveals four basic innovation strategies businesses can use to expand their offerings and develop a memorable and attractive brand for widespread prospects.


Cbeyond SMB Tips: Leverage Smart Phones as a Marketing Tool

By Mark Deo on September 27th, 2011

Has your business capitalized on the growth of mobile consumers? A recent Nielsen survey noted that nearly 40 percent of U.S. consumers over the age of 18 now have smartphones. In some cases, such devices have replaced the mall and the newspaper as a one-stop source to find and leverage the latest deals. The easy access, wide reach and relatively-low cost of mobile marketing programs creates great opportunity for savvy marketers to instantly generate interest among target prospects.

Author, radio host and small business expert Mark Deo reveals the key elements of a successful mobile marketing campaign, and how businesses can better understand the needs and behaviors of the redefined modern consumer.


Cbeyond SMB Tips: Better Identify and Reach your Target Audience

By Mark Deo on September 20th, 2011

In today’s competitive business environment, it can be easy for companies to grow fearful of becoming too specialized. As a result, they tend to take any business opportunities that come their way rather than focusing on the best fits. In reality, they can enjoy greater relevance and profitability by targeting smaller audiences that have a greater need for their services.

Author, radio host and small business expert Mark Deo reveals tips to help businesses identify potential gaps in the market where they might best fit, highlight their differentiators and find the prospects most likely to take action through effective marketing.


Cbeyond SMB Tips: Avoid the Trap: Use the Internet to Test Your Ideas

By Mark Deo on April 18th, 2011

Data from Forrester Research shows that only six percent of U.S. Internet visitors trust search engine ads, and only two percent trust online banner ads. How do you build a brand if only a few people believe your ads? As I discussed in my recent book, The Rules of Attraction, I do not believe that traditional marketing or advertising is effective anymore. In fact, with the advent of social media mapping, “crowd sourcing” and other artificial intelligence-based systems, I believe that within the next 20 years, advertising as we know it will be obsolete.

We already have a connection to millions of potential buyers, who often times are seeking out what it is we are thinking of creating. So how do we connect with the people who are looking for our solution in order to discover the best way to market the potential product or service?

The easy answer is to create a smaller version of your idea, offer that for sale on the Web and use Google AdWords to drive traffic to your site.

Let’s say you have an idea for a better mousetrap. To start, you create a document that describes all the problems with current mousetrap technology and state how your ideas will solve those problems. You’ve made sure it contains enough information to accurately spell out what you are proposing to create. You can put this document on a website and ask for feedback from viewers.

In order to get the document in front of those people interested in new mousetraps, you can use Google AdWords. To those unfamiliar with AdWords, they are the tiny ads that appear on the right side of the screen during a Google search. When you place these ads, you pay a small fee every time someone clicks on your ad to visit your website.

With our mousetrap example, you might consider placing AdWords for the search term “better mousetrap.” This will allow you to drive a steady stream of traffic to your website from people who are interested in better mousetraps and measure the results. From there you can see how many times someone views the main page, how many download your document and how many give you feedback. Make sure you gain their permission to contact them later with new developments. You can also measure how changes to presentation and text in your Google ad affect your traffic and conversion rate. By continuing to tweak the ads and presentation to maximize conversion rates, you may even be able to eventually sell the test document.

Once the test site has been optimized for maximum sales conversion, you may consider whether you should actually create the mousetrap. If you have been unsuccessful after six months at getting anyone excited enough to download your document, or your conversion rate is incredibly low no matter what you try, your idea may not fly with the market, and you should reconsider spending lots of time and money on research and development. If you have a successful site, move forward with making your better mousetrap, as there is an audience craving the item you want to produce. If you have honed your sales pitch well in advance, you know what works and what doesn’t when it comes to motivating site visitors to become buyers. You also now have a large e-mail list of people who have already expressed interest in your new product – be sure to let them know when it arrives.

Any successful mousetrap needs to experiment with different types and amounts of cheese to determine what draws mice in. Similarly, prospective entrepreneurs can use pay-per-click campaigns to measure their ideas and determine what adjustments can be made to maximize exposure and, hopefully, profit.

Mark Deo will be sharing his small business expertise with SMBspot readers on a regular basis. A leading advocate of small business he has consistently appeared on FOX television and his articles have been published by Business Week, Entrepreneur, Fortune, CNN/Money and numerous other publications. You can read about his new book “Rules of Attraction” (a #1 Best Seller on Amazon.com) at http://news.markdeo.com/.



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